# Freshworks

> Customer service and IT software with Freddy AI.

Source: https://trustkite.com/review/freshworks/
Last updated: 2026-10-24

## Customer rating

No customer reviews on TrustKite yet.

## About Freshworks

Freshworks makes customer service and IT service software, including Freshdesk for support tickets and Freshservice for IT help desks. Its Freddy AI provides AI agents for customers, a copilot for support staff and insights for managers.

Freshworks was founded in Chennai, India, and is headquartered in San Mateo, California. A free Freshdesk plan is available for small teams, with paid plans for more features.

## Key facts

- Founded: 2010
- Based in: United States
- Category: AI Customer Support
- Pricing: Free plan + paid plans
- Available on: Web, iOS, Android
- Website: freshworks.com

## Key features

- Freshdesk helpdesk
- Freshservice IT service management
- Freddy AI agents and copilot
- Omnichannel support
- Self-service portals

## Best for

- Small and mid-size businesses
- IT teams
- Support teams

## Alternatives

- [Fin](https://trustkite.com/review/fin/): AI customer service agent that answers and resolves support conversations.
- [Zendesk](https://trustkite.com/review/zendesk/): Customer service platform with AI agents and copilot.
- [Ada](https://trustkite.com/review/ada/): AI customer service automation for enterprises.
- [Sierra](https://trustkite.com/review/sierra/): Conversational AI agents for customer experience.
- [Decagon](https://trustkite.com/review/decagon/): AI agents for enterprise customer support.
- [Gorgias](https://trustkite.com/review/gorgias/): Helpdesk for e-commerce stores with AI support agent.

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