# Sierra

> Conversational AI agents for customer experience.

Source: https://trustkite.com/review/sierra/
Last updated: 2026-10-24

## Customer rating

No customer reviews on TrustKite yet.

## About Sierra

Sierra builds conversational AI agents for customer experience. Companies use Sierra agents to help customers with tasks like changing orders, managing subscriptions and troubleshooting, over chat and phone.

The company was co-founded by Bret Taylor, a former co-CEO of Salesforce, and Clay Bavor, a former Google executive. It works with large consumer brands. Pricing is arranged with sales and based on outcomes.

## Key facts

- Founded: 2023
- Based in: United States
- Category: AI Customer Support
- Pricing: Contact for pricing
- Available on: Web, API
- Website: sierra.ai

## Key features

- Branded AI customer agents
- Chat and voice
- Actions in company systems
- Agent development tools
- Outcome-based pricing

## Best for

- Large consumer brands
- Subscription businesses
- Customer experience teams

## Alternatives

- [Fin](https://trustkite.com/review/fin/): AI customer service agent that answers and resolves support conversations.
- [Zendesk](https://trustkite.com/review/zendesk/): Customer service platform with AI agents and copilot.
- [Ada](https://trustkite.com/review/ada/): AI customer service automation for enterprises.
- [Decagon](https://trustkite.com/review/decagon/): AI agents for enterprise customer support.
- [Freshworks](https://trustkite.com/review/freshworks/): Customer service and IT software with Freddy AI.
- [Gorgias](https://trustkite.com/review/gorgias/): Helpdesk for e-commerce stores with AI support agent.

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