# Yellow.ai

> AI customer service automation across chat and voice.

Source: https://trustkite.com/review/yellow-ai/
Last updated: 2026-10-24

## Customer rating

No customer reviews on TrustKite yet.

## About Yellow.ai

Yellow.ai is a conversational AI platform for automating customer and employee conversations across chat, voice, email and messaging apps such as WhatsApp. It supports many languages.

It was founded in Bengaluru and is used by enterprises in banking, retail, travel and telecoms. Pricing is arranged with sales. Businesses use it to automate frequently asked questions, bookings, order tracking and account support, handing over to human agents when needed. It also offers tools for employee help desks inside companies.

## Key facts

- Founded: 2016
- Category: AI Customer Support
- Pricing: Contact for pricing
- Available on: Web, API
- Website: yellow.ai

## Key features

- AI agents for chat and voice
- WhatsApp and messaging channels
- Many languages
- Employee support automation
- Analytics

## Best for

- Enterprises in emerging markets
- Banks and telecoms
- WhatsApp-first businesses

## Alternatives

- [Fin](https://trustkite.com/review/fin/): AI customer service agent that answers and resolves support conversations.
- [Zendesk](https://trustkite.com/review/zendesk/): Customer service platform with AI agents and copilot.
- [Ada](https://trustkite.com/review/ada/): AI customer service automation for enterprises.
- [Sierra](https://trustkite.com/review/sierra/): Conversational AI agents for customer experience.
- [Decagon](https://trustkite.com/review/decagon/): AI agents for enterprise customer support.
- [Freshworks](https://trustkite.com/review/freshworks/): Customer service and IT software with Freddy AI.

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