Freshworks
What is Freshworks?
Customer service and IT software with Freddy AI.
Freshworks makes customer service and IT service software, including Freshdesk for support tickets and Freshservice for IT help desks. Its Freddy AI provides AI agents for customers, a copilot for support staff and insights for managers.
Freshworks was founded in Chennai, India, and is headquartered in San Mateo, California. A free Freshdesk plan is available for small teams, with paid plans for more features.
Key features
- Freshdesk helpdesk
- Freshservice IT service management
- Freddy AI agents and copilot
- Omnichannel support
- Self-service portals
Best for
- Small and mid-size businesses
- IT teams
- Support teams
Key facts
- Founded
- 2010
- Based in
- United States
- Category
- AI Customer Support
- Pricing
- Free plan + paid plans
- Available on
- Web, iOS, Android
- Website
- freshworks.com
Compiled by TrustKite from public information. Last updated 24 October 2026. Own this business? Claim it to edit these details.
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What is Freshworks?
Freshworks makes customer service and IT service software, including Freshdesk for support tickets and Freshservice for IT help desks. Its Freddy AI provides AI agents for customers, a copilot for support staff and insights for managers. Its main features include: Freshdesk helpdesk; Freshservice IT service management; Freddy AI agents and copilot; and Omnichannel support.
Who is Freshworks for?
Freshworks is a good fit for: Small and mid-size businesses; IT teams; and Support teams.
Is Freshworks free?
Freshworks has a free plan, with paid plans that add more usage or features. Prices change often, so check the official website for current plans.
Where can I use Freshworks?
Freshworks is available on Web, iOS and Android.
Where is Freshworks based?
Freshworks was founded in 2010 and is based in the United States.
What do customers say about Freshworks?
Freshworks has no customer reviews on TrustKite yet. If you have used it, your review will help others decide.
What are the alternatives to Freshworks?
Popular alternatives to Freshworks include Fin, Zendesk, Ada and Sierra. Compare their scores and reviews below.
