Gorgias
What is Gorgias?
Helpdesk for e-commerce stores with AI support agent.
Gorgias is a helpdesk built for e-commerce stores, with deep integration with Shopify and other platforms. Support agents see order details beside each conversation and can edit orders or issue refunds without switching tools.
Its AI Agent answers common questions such as order status and returns automatically, and can recommend products. Gorgias is used by online stores of many sizes. Plans are paid.
Key features
- Helpdesk for online stores
- Shopify order actions in tickets
- AI Agent for common questions
- Chat, email and social messages
- Revenue tracking from support
Best for
- Shopify stores
- E-commerce brands
- Online retail support teams
Key facts
- Founded
- 2015
- Based in
- United States
- Category
- AI Customer Support
- Pricing
- Paid
- Available on
- Web, iOS, Android
- Website
- gorgias.com
Compiled by TrustKite from public information. Last updated 24 October 2026. Own this business? Claim it to edit these details.
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Write the first reviewQuestions about Gorgias
What is Gorgias?
Gorgias is a helpdesk built for e-commerce stores, with deep integration with Shopify and other platforms. Support agents see order details beside each conversation and can edit orders or issue refunds without switching tools. Its main features include: Helpdesk for online stores; Shopify order actions in tickets; AI Agent for common questions; and Chat, email and social messages.
Who is Gorgias for?
Gorgias is a good fit for: Shopify stores; E-commerce brands; and Online retail support teams.
Is Gorgias free?
Gorgias is a paid product; there is no free plan. Prices change often, so check the official website for current plans.
Where can I use Gorgias?
Gorgias is available on Web, iOS and Android.
Where is Gorgias based?
Gorgias was founded in 2015 and is based in the United States.
What do customers say about Gorgias?
Gorgias has no customer reviews on TrustKite yet. If you have used it, your review will help others decide.
What are the alternatives to Gorgias?
Popular alternatives to Gorgias include Fin, Zendesk, Ada and Sierra. Compare their scores and reviews below.
