Sierra
What is Sierra?
Conversational AI agents for customer experience.
Sierra builds conversational AI agents for customer experience. Companies use Sierra agents to help customers with tasks like changing orders, managing subscriptions and troubleshooting, over chat and phone.
The company was co-founded by Bret Taylor, a former co-CEO of Salesforce, and Clay Bavor, a former Google executive. It works with large consumer brands. Pricing is arranged with sales and based on outcomes.
Key features
- Branded AI customer agents
- Chat and voice
- Actions in company systems
- Agent development tools
- Outcome-based pricing
Best for
- Large consumer brands
- Subscription businesses
- Customer experience teams
Key facts
- Founded
- 2023
- Based in
- United States
- Category
- AI Customer Support
- Pricing
- Contact for pricing
- Available on
- Web, API
- Website
- sierra.ai
Compiled by TrustKite from public information. Last updated 24 October 2026. Own this business? Claim it to edit these details.
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What is Sierra?
Sierra builds conversational AI agents for customer experience. Companies use Sierra agents to help customers with tasks like changing orders, managing subscriptions and troubleshooting, over chat and phone. Its main features include: Branded AI customer agents; Chat and voice; Actions in company systems; and Agent development tools.
Who is Sierra for?
Sierra is a good fit for: Large consumer brands; Subscription businesses; and Customer experience teams.
Is Sierra free?
Sierra does not publish fixed prices; you contact the company for a quote. Prices change often, so check the official website for current plans.
Where can I use Sierra?
Sierra is available on Web and API.
Where is Sierra based?
Sierra was founded in 2023 and is based in the United States.
What do customers say about Sierra?
Sierra has no customer reviews on TrustKite yet. If you have used it, your review will help others decide.
What are the alternatives to Sierra?
Popular alternatives to Sierra include Fin, Zendesk, Ada and Decagon. Compare their scores and reviews below.
