12 Best Decagon Alternatives (2026)
Looking for something other than Decagon? Here are 12 other AI Customer Support Tools that do a similar job, with their pricing, platforms and customer scores side by side.
Quick comparison
| # | Tool | Score | Pricing | Available on |
|---|---|---|---|---|
| – | Decagon (compared) | No reviews yet | Contact for pricing | Web, API |
| 1 | Fin | No reviews yet | Paid | Web, API |
| 2 | Zendesk | No reviews yet | Paid, with a free trial | Web, iOS, Android |
| 3 | Ada | No reviews yet | Contact for pricing | Web, API |
| 4 | Sierra | No reviews yet | Contact for pricing | Web, API |
| 5 | Freshworks | No reviews yet | Free plan + paid plans | Web, iOS, Android |
| 6 | Gorgias | No reviews yet | Paid | Web, iOS, Android |
| 7 | Tidio | No reviews yet | Free plan + paid plans | Web, iOS, Android |
| 8 | Chatbase | No reviews yet | Free plan + paid plans | Web, API |
| 9 | Kore.ai | No reviews yet | Contact for pricing | Web, API |
| 10 | Yellow.ai | No reviews yet | Contact for pricing | Web, API |
| 11 | Crisp | No reviews yet | Free plan + paid plans | Web, iOS, Android, macOS, Windows |
| 12 | Haptik | No reviews yet | Contact for pricing | Web, API |
-
1
Fin
No reviews yet Paid
AI customer service agent that answers and resolves support conversations.
- AI answers from your help content
- Chat, email, voice and messaging
- Takes actions in other systems
- Works with several helpdesks
Best for: Customer support teams, SaaS and e-commerce companies, High-volume support
-
2
Zendesk
No reviews yet Paid, with a free trial
Customer service platform with AI agents and copilot.
- Ticketing across channels
- AI agents for customers
- Agent copilot
- Help centre
Best for: Customer support teams, Growing businesses, Enterprises
-
3
Ada
No reviews yet Contact for pricing
AI customer service automation for enterprises.
- AI agent across channels
- Actions in business systems
- Coaching and improvement tools
- Performance analytics
Best for: Enterprises, Consumer brands, High-volume support teams
-
4
Sierra
No reviews yet Contact for pricing
Conversational AI agents for customer experience.
- Branded AI customer agents
- Chat and voice
- Actions in company systems
- Agent development tools
Best for: Large consumer brands, Subscription businesses, Customer experience teams
-
5
Freshworks
No reviews yet Free plan + paid plans
Customer service and IT software with Freddy AI.
- Freshdesk helpdesk
- Freshservice IT service management
- Freddy AI agents and copilot
- Omnichannel support
Best for: Small and mid-size businesses, IT teams, Support teams
-
6
Gorgias
No reviews yet Paid
Helpdesk for e-commerce stores with AI support agent.
- Helpdesk for online stores
- Shopify order actions in tickets
- AI Agent for common questions
- Chat, email and social messages
Best for: Shopify stores, E-commerce brands, Online retail support teams
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7
Tidio
No reviews yet Free plan + paid plans
Live chat and AI chatbot for small online businesses.
- Live chat
- Lyro AI agent
- Chatbot flows
- Shared inbox
Best for: Small online stores, Small businesses, Teams adding website chat
-
8
Chatbase
No reviews yet Free plan + paid plans
Build an AI support chatbot trained on your own content.
- Chatbot trained on your content
- Website widget
- Lead capture
- Actions and integrations
Best for: Small businesses, SaaS websites, Customer support
-
9
Kore.ai
No reviews yet Contact for pricing
Enterprise conversational and agentic AI platform.
- Enterprise AI agent platform
- Contact centre AI
- Employee support agents
- Search and knowledge AI
Best for: Large enterprises, Banks and insurers, Contact centres
-
10
Yellow.ai
No reviews yet Contact for pricing
AI customer service automation across chat and voice.
- AI agents for chat and voice
- WhatsApp and messaging channels
- Many languages
- Employee support automation
Best for: Enterprises in emerging markets, Banks and telecoms, WhatsApp-first businesses
-
11
Crisp
No reviews yet Free plan + paid plans
Customer messaging platform with an AI chatbot.
- Shared inbox for all channels
- AI chatbot
- Knowledge base
- Customer CRM
Best for: Startups, Small businesses, SaaS companies
-
12
Haptik
No reviews yet Contact for pricing
Conversational AI for customer support and sales.
- AI agents for WhatsApp and web
- Customer support automation
- Conversational commerce
- Voice bots
Best for: Large Indian brands, WhatsApp customer service, Retail and financial services
Questions
What are the best Decagon Alternatives?
Based on customer scores on TrustKite, the top picks right now are Fin, Zendesk and Ada. The order updates automatically as new reviews come in.
Are any of them free?
4 of the 12 tools on this list have a free plan or are free to use.
What is the best alternative to Decagon?
The highest-ranked alternatives to Decagon on TrustKite are Fin, Zendesk and Ada. The right choice depends on your budget, the platforms you use and the features you need, which are compared in the table above.
How is this list ranked?
Tools are ordered by their TrustKite score, which comes only from published customer reviews and is adjusted so a single review cannot put a new tool on top. Tools without reviews yet are listed by how widely used they are. No company can pay to be included or to rank higher.